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Terrible support...

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Post by 224438

This post was from a user who has deleted their account.

Post by Sheridan

Try calling them or posting on the wow forums.

Post by 239153

This post was from a user who has deleted their account.

Post by Strand

It took well over a week to get my account back. Just give it some time. Go out and do something. I kind of enjoyed the wait time myself as it felt lilke i was on a WoW vacation.

Post by Federalagent

Please take some time and review these links:
Blizzard Entertainment cares about your security - http://us.battle.net/security/
Don't Buy Gold - http://www.worldofwarcraft.com/info/basics/antigold.html
Invest in an Authenticator Key or the Free Mobile Authenticator.

Blizzard Support Contact Information:

DISCLAIMER: I (Federalagent) am in no way affiliated with Blizzard Entertainment, Inc. -or- Wowhead.com.
The contact information provided proceding this disclaimer is for informational purposes only.

Phone Support:
(Hours: 8 a.m. - 8 p.m. Pacific Time, seven days a week)

US Account & Billing: 1-800-592-5499
Technical Support: 1-949-955-1382
Australia Account & Billing: 1-800-041-378
Mexico Account & Billing: 001-888-578-7628
Argentina Account & Billing: 0800-333-0778
Chile Account & Billing: 1230-020-5554

Online Support:

Support Web Form: http://www.blizzard.com/support/webform.xml
Account & Billing: billing@blizzard.com
Mac Support: macsupport@blizzard.com
Technical Support: wowtech@blizzard.com
World of Warcraft Accounts: wowaccountadmin@blizzard.com

For support information regarding other regions not listed here, please refer to:
http://us.blizzard.com/support/article.xml?locale=en_US&tag=international

Post by Krypter

On the 27 / 5 / 2010 my account got hacked. I emailed blizzard that day and they replied with their 'We will fix your account / customer support is top priority etc...' after 6 days of no reply (except for me to do a survey) I emailed them again saying the same thing and this is the second time I have had to email. I get an email back saying your email has been forwarded to character specialization and we will try to restore / customer support etc...' and I got another email asking me to do a survey.
Still to this day I have had no reply from blizzard saying whats going on and I am so ^&*!ed off...
Has this happened to anyone else?
What should I do?
It takes a little while for a character specialist to get back to you (because of the high volume of compromised accounts). Keep your eye on your email. Also, feel free to call using the aforementioned numbers as they can tell you if your request is in the queue.

Post by Blitzfire

There is an EXTREMELY high amount of bogged down work going into customer support right now, I have had a ticket open for 3 days now just trying to get my frost emblems back after accidentally having them downgraded to triumph.

GET AUTHENTICATORS DON'T SPEND WEEKS MAKING HUGE LINES FOR PEOPLE TO GET SUPPORT PLZTY!

Post by 88283

This post was from a user who has deleted their account.

Post by TheReal

happens entirely too much for blizzard to keep blaming it on the user

Blizzard doesn't blame the users; Blizzard blames the account thieves. We can't all know what the hell we're doing on the Internet...

You DO see what I did there, right?