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Blizzard Customer Service is Horrible!!!
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Post by
112742
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Post by
Enugma
Log in on the WoW site, see you're not suspended, renew your account and log in and play.
ftp.blizzard.com? YEAH RIGHT.
Post by
112742
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88509
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112742
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25141
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94613
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Post by
Robotusch
I've had the same sort of issues once before. I recieved a mail, notifying me that my credit card would be suspended on an old account, unless I provided them with various information about myself. I figured it was probably an attempt to scam me, as the email had no information whatsoever about what the problem with my credit card was & I hadn't used the account for a while. However, I decided to check the old account & found that it was still active, which it wasn't supposed to be, so I froze it.
A few weeks later, I recieved a second email, stating that my credit card would be blocked from being used to make payments, unless I provided them with said info. So I decided to check out the email in closer detail & it seemed pretty legit. So I wrote back, answering their 5 questions as good as I could (3 of them were shots in the dark, since I had no idea what they were talking about) & got a reply saying, that in order for my CC to remain usable for making payments (rather crucial, since my current account is also using it & had a new 6-month period coming up), I would have to send them a fax with a photocopy of my ID etc.
So I wrote back, asking them for the third to clarify just exactly what the problem was, and tried to explain that doing what they had asked me seemed a bit annoying. Especially since I have no fax, photo copier or anything like it, meaning I would have had to pay someone else to do that for me.
I got another copy+paste reply back, simply stating that there was a problem & that they would be unable to do anything until they recieved said fax. After that I just said 'sod it', forgot about the whole thing and prayed that the payment on the current account would still go through. Fortunately it did & I never heard from them again. The only thing that has changed, is that I'm unable to reactivate my old account, since I can't add any payments to it.
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112742
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2259
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192184
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421780
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192184
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312741
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