This site makes extensive use of JavaScript.
Please enable JavaScript in your browser.
Live
PTR
10.2.7
PTR
10.2.6
Beta
Nov 12. Server Maintenance/Issues
Post Reply
Return to board index
Post by
146856
This post was from a user who has deleted their account.
Post by
Ahrendel
People's QQ tears satisfy my thirst.
Post by
Bruenor80
Why is Vek'Nilash always last up >.<
Post by
244095
This post was from a user who has deleted their account.
Post by
Avalonia
It is really amusing how Americans think $4 a gallon is the end of the world. Next time the servers are down maybe some of you could check out for instance European gas prices. :P
The majority of that price is TAXES. I'm sorry, but us Americans don't have our governments giving us everything from food to shelter to medical care, so when we have to pay $4 a gallon to get back and forth to work we get to sacrifice things like food, shelter, and medical care. See how that works?
Post by
Sylvr
My husband is in the IT business, and yes they have problems at time with upgrades and maintenence. BUT NOT EVERY SINGLE TIME! They also dont do restarts all the time and then have problems. they work until all problems are dealt with. But then hes not working for a gaming company. Look, I hate whats happening as much as the next person, I also feel for Blizz going through it. Its hell on them, I have seen my husband have time where they took forever getting the system back up to par. BUT he also didnt have issues EVERY SINGLE TIME. I know, i sound bi-polar. But its a bi-polar situation. Blizz cant help it goes down on a reboot (tell me someone out there has NEVER had a computer problem after a reboot). And bcuz they are having daily issues for the past, what, month? they need to give some kind of compensation for it. What it should be? Who knows? My daughter would say companion pet please, my nephew would say oh cool armor, my brother would be to chill about it and never say, my husband would be credit my accts. (we pay for 3 accts). Me? hell, a little bit of all that works for me, but then im a WOW ADDICT! LOL
GL with ur server coming up e1.
Post by
Avalonia
ok what does QQ mean?
QQ = cry more = cry more newb = sweet delicious nerd rage tears I can't get my fill (ok so I made the last one up)
Post by
daxiongmao87
i still got my free pvp item :)
Post by
Avalonia
i still got my free pvp item :)
Woot! Go you! Is it brutal or just merciless? I wonder why people think getting brutal items is a huge deal seeing you can't even equip them without the proper team rating.
Post by
95931
This post was from a user who has deleted their account.
Post by
130628
This post was from a user who has deleted their account.
Post by
244205
This post was from a user who has deleted their account.
Post by
95931
This post was from a user who has deleted their account.
Post by
adashiel
Im in ur thread deletin ur pyramids.
Post by
130628
This post was from a user who has deleted their account.
Post by
GenXCub
no it's closer to 88% counting for maintenance. 92% if they hit the 6 hours on the nose every week which they don't. the 88% is accounting for 8 hours each week.
98% uptime is close to the industry standard.
Lets put it another way, google has way more customers than blizzard does and their databases are way bigger yet they achieve a 99.9999 % uptime consistently.
Downtime regardless of what a person pays is not acceptable unless the service is being provided for free. The difference between blizzard and google? (besides a lot of things)
Is when google is down they are losing money, when Blizzard is down they already have their money..
as an IT person you are aware there are 2 major things beat into an admins head.
Back up, Back up, Back up and Redundancy Redundancy, Redundancy
Where is the redundancy here?
You can't compare this to google, or a 5-9's application because it's persistent. It's like the New York Stock Exchange... if all their computers crash, you can't put in last night's backups, and pretend the last 24 hours of trading didn't happen. Same with WoW. If you introduce a bug into production, you have to debug it, you can't restore it, or everyone in the world will lose everything they did in the last X hours, which people would feel to be more of an injustice.
The only mistake made in the last 2 days was that changes weren't properly tested.
Also, if anyone feels they're being treated unfairly by blizzard, they should stop paying for it. As soon as you pay your monthly fee, why should you be listened to?
Post by
244205
This post was from a user who has deleted their account.
Post by
Lightrain
I love how everyone complains about this and thinking blizzard isn't working their azzes off to fix it. Go take a walk or something. I would say run, but I don't want anyone to have a heart attack or anything.
My only 2 QQ's are that I didn't have enough time to get enough points for S4 legs, and now can't even get S3 legs(hopefully they fix that today), and I still haven't got a drop for better than S1 mace anywhere. I was supposed to go along on a BT run since I got a T6 guild's main tank up to his needed arena rating before the down times and he got his brutal chest piece.
Now I can't even do that, but it's not the end of the world.
This is a lot of programming. On top of that, it's not fresh new programming. They are modifying the old crap. They aren't even just modifying it, they are modifying it a second time now, and a third tonight.
I think most of you guys haven't had the joy of working on remodels before. On a physical stand point(construction wise) it's a royal pain in the azz. Programming is much more complex, and much harder to solve issues within it.
You can rest assured, they have top ranking programming guru's working on our issues. These guys probably make 6 to almost 7 figures a year, and they probably aren't sleeping either. Just to make you happy, they are probably working 24/7 right now. Blizz isn't screwing you. They are working to make it work for you. Calm the hell down and go have a picnic with the kids that doesn't involve mana biscuits and a cozy fire buff.
Post by
Lightrain
I am in the IT business and I work with approx 1500 servers with a team of 8 other people each day. We maintain a 98% downtime policy, and manage to keep it at 98% downtime.
Blah blah blah
Quoted for ignorance. Learn your industry.
Tell me IT junky. How many times do you completely reprogram a 20 gig element that is constantly being modified by 11 million account holders?
This isn't IT, it is remodeling a MMO. This isn't science. If I was hosting 1500 servers, your damn right I would have a 98% up time rate. Hosting is different than hosting, modifying, and expanding 1 program continuously.
IT server hosting for google or edison or who ever you want to insert isn't anywhere close to the same.
Tell me, of your 8 people running 1500 servers, how much 3d modeling do they write? How much mail integration, BBS, AI behavior programming, event timing and modifying, character remodeling and stat tweaking, 3d environment developing(.... etc. etc. it can keep going) do they do? Out of the 8 of them? Tell me please!
Do you want to know the answer? ZERO!
This isn't standard IT on servers where if one goes down you run the 25 year old over there with a box and a new server to plug in a new one and download the old one on to it. Yes, I'm exaggerating on the ease, but it's
nowhere
near the difficulty of hosting, maintaining, and progressing a MMO.
To put this to scale for you who QQ way too much. If I gave you the necessary tools, and sent you to the empire state building and told you to make it 10 stories taller, and while you are at it, make it 10 stories below the ground too. That would be about the equivalent on a programmimng revamp scale here.
Your 8 IT geeks would be the electricians keeping that building on the grid.
Seriosly. Blizz is working for you. Go cry yourself to sleep or something. Pick your navel while you watch pokemon. IDC, but you crying isn't going to get you anywhere.
Post by
MrFredII
Quoted for ignorance. Learn your industry.
Tell me IT junky. How many times do you completely reprogram a 20 gig element that is constantly being modified by 11 million account holders?
This isn't IT, it is remodeling a MMO. This isn't science. If I was hosting 1500 servers, your damn right I would have a 98% up time rate. Hosting is different than hosting, modifying, and expanding 1 program continuously.
IT server hosting for google or edison or who ever you want to insert isn't anywhere close to the same.
Tell me, of your 8 people running 1500 servers, how much 3d modeling do they write? How much mail integration, BBS, AI behavior programming, event timing and modifying, character remodeling and stat tweaking, 3d environment developing(.... etc. etc. it can keep going) do they do? Out of the 8 of them? Tell me please!
Do you want to know the answer? ZERO!
This isn't standard IT on servers where if one goes down you run the 25 year old over there with a box and a new server to plug in a new one and download the old one on to it. Yes, I'm exaggerating on the ease, but it's
nowhere
near the difficulty of hosting, maintaining, and progressing a MMO.
To put this to scale for you who QQ way too much. If I gave you the necessary tools, and sent you to the empire state building and told you to make it 10 stories taller, and while you are at it, make it 10 stories below the ground too. That would be about the equivalent on a programmimng revamp scale here.
Your 8 IT geeks would be the electricians keeping that building on the grid.
Seriosly. Blizz is working for you. Go cry yourself to sleep or something. Pick your navel while you watch pokemon. IDC, but you crying isn't going to get you anywhere.
With more respect than your comment deserves, I would suggest that you learn your industry. Other than the uniqueness of its schema, maintaining the databases for an MMO with 11 million users is no more difficult than doing so for a real world database of comparable size and complexity. This is more true when you consider that only a few realms share a database. (Its a SWAG, but based on observation it seems that the about six realms share a common database server.) Further it is highly unlikely that the WoW database(s) are unusually large by modern standards. Consider that we have been building 20+ petabyte (20,000,000,000,000,000) data bases for over 8 years.
While the database and processing requirements for WoW are impressive for an infrastructure that supports an online game, it is nothing compared to the data support requirements for something like a telephone carrier. One of the larger older long distance phone service providers was running FAR more complex database and transaction processing infrastructures twenty years ago, and providing 24x7 service with 5 9s availability.
Your point that WoW is a unique application with unique issues is valid. Losing 15 days of in game mail is not a 3d modeling issue, nor an AI issue, nor any of the other programming challenges you mention. Its a database integrity issue.What you over look is that regardless of the low cost to each subscriber, WoW generates far far more revenue that is required to make the cost of 24x7 availability
TRIVIAL
by comparison. As I said in a prior post they can easily afford to maintain a fully redundant installation and with modern database replication technology keeping the world of our MMO "hot synced" is both automatic and pretty much bullet proof.
This is a simple profit issue. Until problems like these cause people to cancel their subscriptions in sufficient numbers that the lost business exceed the cost of upgrading and maintaining the ungraded systems, this will continue.
Post Reply
You are not logged in. Please
log in
to post a reply or
register
if you don't already have an account.