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BAD ADS!! - Or how to report advertisements
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This post is current as of June, 2017.
TLDR version: Use the feedback link on the top right of any page of the site and select "Bad Advertisement".
The following types of advertisements are not allowed on Wowhead:
Flashing, jiggling, or otherwise seizure-inducing ads.
Ads that play sound on a page-load.
Ads that disrupt the site in such a way as to cause excessive lag, page crashes and/or freezing.
Any ad banner that asks you to download or install something. Wowhead will never ask you to install something that you didn't specifically request (like the
Wowhead employs the services of ad networks to run its advertising. These networks, in addition to running normal ad campaigns, also allow companies to sign up for their network, and give their product a tag like "MMO" or "gaming". Ads for that product will then show up on sites like ours, that have that tag and work with that ad network. When we employ their services, we provide them with a list of "Excluded Categories", like the above, letting them know what ads we allow on our site and what ads we don't.
However, because Wowhead has so many pageviews, we employ a number of different ad networks at the same time. As a result, every so often an ad will slip through the cracks. In order to catch these ads and remove them from the site, we need the help of our users--since some ads only show in some countries, often we cannot see the offending ads on our own computers, and rely on user submissions to tell us when an ad has slipped through.
If you see an ad that should not be on Wowhead, here is what we need in order to get it fixed:
Contact us by clicking the
link on the top right of the page (next to the language selection and your username) and be sure to select "Bad Advertisement" from the "Reason" drop-down menu. This will automatically attach extra information about the adverts to the email.
Take a screenshot of the ad and send it to us
Let us know your location, since different ad networks will service different areas.
Tell us the URL the ad is serving from. For non-flash ads, all this takes is right-clicking the ad, selecting "Copy Image Location", and pasting the URL into the email. For Flash ads, this is a little more difficult. With Firefox, you can do this by going into Tools > Page Info, then clicking the "Media" tab. Look for anything that says "Embed" on the right (those are the Flash files), and right click on the URL and select "copy". Then paste that link into the email. Safari users, meanwhile, can just open the Activity Window,
, and screenshot that.
If your internet browser or virus scanner prevents you from accessing a page due to bad advertisement then you can submit a report via the feedback button by including the domain name and your current location.
Please do NOT post ad reports on the forums. We won't get to them as quickly, and on the off-chance you're reporting an ad with spyware in it, we don't want it linked all over the forums.
Thanks for your help in making Wowhead a better place to browse! :)
I'm posting here to bring attention to a small change in this thread's details and in the way we would appreciate people reporting bad ads to us.
It is now important to use the on-site feedback form, the link for which can be found on the top right of any page of the site, rather than emailing us directly. Doing that and selecting "Bad Advertisement" from the "Reason" box will attach some extra information to the feedback report which will allow us to remove the bad content much more easily. Any of the other information you can give (URLs, screenshots and so on) is still very much appreciated and will help narrow down further but, even if you can't provide those details, a report and brief description can still help us a lot.
Thanks again for the help!
If you've been redirected away from Wowhead, please do the following:
1. In case it happens again it may be useful to just bookmark this link, otherwise visit it now:
2. If you've seen a bad ad, click on the link (or bookmark) within the same browser that you saw the bad ad and copy the information provided.
3. Click Feedback at the top choosing 'Bad Advertisement' as the category and paste the results in the box for us to investigate.
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